Shipping & Delivery
We ship our products via Australia Post or contract couriers. We also have pickup available from our shops in Stockland Glendale or Stockland Greenhills
- email us for details
Privacy & Security
At Wild Candles, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalised experience on our site.
How Do We Use The Information We Collect?
When you become a wildcandles.com member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth.
wildcandles.com will NOT share data with trusted partners to help us perform statistical analysis.
Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfilment.
Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. wildcandles.com does not store this information and uses it for the sole purpose of sending this one-time email.
Our Use Of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilise this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximise your enjoyment of the site. Log files are not tied to personally identifiable information.
Correcting/Updating Your Personal Information
After becoming a wildcandles.com subscriber you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your ID, password and birth date when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' section.
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us
1) if you contact us for a particular reason,
2) to receive your orders, or
3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from wildcandles.com
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.
Your Feedback is Always Welcome
Returns & Replacements
Please choose carefully as we don't accept returns for change of mind. If you have a quality issue with any product, please contact us to resolve it.
We accept online ordering of our products. We also supply our products to a number of stores. Contact us for your nearest supplier.
Payment, Pricing & Promotions
We accept payment by Paypal, direct deposit, or cheque/money order.